Terms & Conditions for Flower Delivery Shacklewell

Introduction

Welcome to Flower Delivery Shacklewell. These Terms & Conditions are intended to inform you about your rights and responsibilities when using our online flower delivery services in Shacklewell and the surrounding areas. By placing an order through our website, you agree to comply with and be bound by these terms. Please read them carefully before making a purchase.

Scope and Applicability

These Terms & Conditions apply to all customers who purchase flowers and related products for delivery within Shacklewell and its neighbouring areas through our online store. The terms set out here constitute a legally binding agreement between you and Flower Delivery Shacklewell regarding all matters concerning online flower delivery services.

Order Process

To make the process efficient and user-friendly for our customers in Shacklewell, we have outlined a clear order procedure:

  • Product Selection: Browse the available range of bouquets and arrangements on our website. Each product includes a detailed description and price.
  • Personalisation: Where applicable, you may select size, colour, or add custom messages for your delivery.
  • Delivery Details: You will need to provide accurate and complete information about the recipient, including name, telephone number, and the full delivery address within Shacklewell or nearby areas.
  • Order Confirmation: Review your order and confirm that all details are correct. Once you agree to these Terms & Conditions and proceed to payment, your order will be processed.
  • Order Acceptance: An email (if provided) will confirm receipt of your order. Please note that your order constitutes an offer to purchase our products, which we may accept or decline. Official acceptance occurs when we dispatch the flowers.

If, for any reason, we are unable to fulfil your order (for example, due to lack of stock or an error in product or price), we will notify you promptly and refund any payment made.

Payments

All payments for online flower delivery in Shacklewell and surrounding areas must be made at the time of placing the order. We accept major debit and credit cards as listed on our website at checkout.

  • Transaction Security: We use secure payment gateways to process all transactions. Card details are handled securely in accordance with UK data protection laws and industry standards.
  • Pricing: All prices are provided in Pounds Sterling (£) and include VAT where applicable. Delivery charges, if any, will be displayed clearly before finalising your order.
  • Payment Confirmation: Once your payment is successfully processed, you will receive an electronic confirmation of your order (via email if provided).
  • Failed Payments: If your payment fails, the order will not be processed. You may be asked to try an alternative payment method or contact your banking provider.

For customised, large, or recurring orders, we may require advance notice and additional payment terms, which will be communicated prior to accepting the order.

Delivery Policy

Flower Delivery Shacklewell strives to deliver flowers on the chosen date and time frame. Delivery is available throughout Shacklewell and in nearby locations as detailed on our website.

  • Address Accuracy: Please ensure all delivery details are correct. We cannot be held responsible for failed or delayed deliveries arising from inaccurate or incomplete addresses.
  • Delivery Times: While we aim for timely delivery, it may not be possible to guarantee exact times, especially during peak periods or in unforeseen circumstances. We advise placing orders early, particularly for special occasions.
  • No Recipient Present: If the recipient is not at home, we may leave the flowers with a neighbour, in a safe location, or attempt redelivery. If no suitable option is available, we will contact you for further instructions, which may incur additional charges.

Any delays caused by events outside our reasonable control do not render us liable. We will, however, always strive to resolve such issues promptly.

Substitution Policy

Flowers are a seasonal product and subject to availability. While we make every effort to provide the exact bouquet as ordered, it may sometimes be necessary to substitute particular flowers, colours, or packaging with items of equal or greater value. Substitutions will be made with care to preserve the overall appearance and value of the arrangement.

We will attempt to contact you if a major substitution is required, but we reserve the right to deliver a substituted product of similar style and quality when necessary and unavoidable.

Cancellations and Amendments

Should you wish to cancel or change an order placed for flower delivery in Shacklewell:

  • Cancellation Notice: You may cancel or amend your order up to 24 hours before the scheduled delivery date for a full refund. Requests must be made using the contact methods provided on our website.
  • Short-Notice Cancellations: If you request cancellation less than 24 hours before the scheduled delivery, we reserve the right to retain up to 100% of the order value to cover costs incurred. Once flowers are prepared or dispatched, cancellations and amendments may not be possible.
  • Special Event Orders: For orders placed for delivery on or near major holidays (e.g., Valentine's Day, Mother's Day), a minimum of 48 hours' cancellation notice is required due to exceptional demand.

Any approved refund will be processed to the original payment method within a reasonable time frame as prescribed by UK banking standards.

Returns and Complaints

We take pride in delivering fresh, high-quality flowers throughout Shacklewell. If, for any reason, you are dissatisfied with your order, please contact us promptly on the day of delivery with details and supporting photographs if possible.

  • Perishable Nature: Flowers and plant products are perishable and exempt from the standard right to cancel under the Consumer Contracts Regulations once delivered, except where faulty or not as described.
  • Complaint Review: Upon investigation, if we find fault or a valid issue (e.g., damaged goods), we may offer a replacement, alternative arrangement, or a full or partial refund at our discretion.
  • Non-Perishable Items: For non-perishable goods (such as vases or cards), you may return them unopened and in a resaleable condition within 14 days for a refund, excluding any personalised products.

Nothing in these terms affects your statutory rights as a consumer under UK law.

Customer Responsibilities

It is your responsibility to:

  • Provide accurate order and delivery information.
  • Be available, or ensure someone is available, to accept the delivery at the specified address in Shacklewell or surrounding areas.
  • Inform us immediately of any problems with your order.
  • Read and comply with any care instructions provided for your flowers to prolong their life and enjoyment.

Limitation of Liability

We are dedicated to providing a high standard of service for customers in Shacklewell. However, our liability is limited as follows:

  • To the fullest extent permitted by law, Flower Delivery Shacklewell shall not be liable for any indirect, incidental, or consequential losses resulting from the use or inability to use our products or website.
  • Our total liability arising from any order is limited to the full amount you paid for that order.
  • We accept no responsibility for any delay or failure to deliver products in cases of force majeure, including but not limited to adverse weather, traffic incidents, industrial action, or other events out of our reasonable control.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

Intellectual Property

All content on the Flower Delivery Shacklewell website, including text, graphics, logos, images, and product descriptions, is the property of Flower Delivery Shacklewell or its licensors. Any unauthorised use or duplication is strictly prohibited.

Privacy and Data Protection

Your privacy is of utmost importance to us. We collect and process personal information only as necessary to fulfil your order and as allowed by law. All customer data is handled in accordance with the UK General Data Protection Regulation (GDPR) and our published privacy policy.

Amendments to These Terms

We reserve the right to update or modify these Terms & Conditions from time to time. The latest version will always be available on our website and will take effect immediately after publication. It is your responsibility to review the terms regularly. Continued use of our services after changes constitutes acceptance of the new terms.

Third Party Rights

No person other than the customer and Flower Delivery Shacklewell shall have any rights under these Terms & Conditions.

Governing Law and Jurisdiction

These Terms & Conditions, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them, shall be governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.

Contact and Customer Support

If you have any questions regarding these Terms & Conditions or require support with your flower delivery order in Shacklewell, please consult our customer support information provided on the website for assistance.

Applicability

These Terms & Conditions are applicable to all online customers ordering flower delivery throughout Shacklewell and the surrounding areas. By placing an order, you acknowledge and agree to these terms in their entirety.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is 65 Mare St, London, E8 4RG.

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Shacklewell, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Shacklewell.

For assistance with orders, returns or account queries, please fill out the Contact Us form.