Returns, Refunds and Complaints Policy for Shacklewell Flower Delivery
Our Fresh Flowers Guarantee
At Flower Delivery Shacklewell, our commitment to quality is unwavering. We stand behind every bouquet and arrangement we deliver, offering a Fresh Flowers Guarantee to all households and businesses in Shacklewell. As your trusted local florist, we ensure that every stem arrives fresh, vibrant, and ready to delight. If your flowers do not meet our high standards of freshness, we are here to put things right.
Damaged-on-Arrival Policy
We take great care with every step of the delivery process. However, if flowers arrive damaged or in poor condition, please notify us within 24 hours of receipt. Clear photographs showing the damage may be required so we can fully assess the issue. Once verified, we will swiftly arrange for a replacement bouquet or offer a full refund, according to your preference.
Freshness Window
Our arrangements are crafted using only the freshest flowers available. We guarantee the freshness of your flowers for a minimum of 5 days from delivery, providing the bouquet is cared for according to the supplied instructions. Should your flowers wilt or deteriorate within this window, get in touch with us promptly so we can resolve the matter via replacement or refund.
Refund and Replacement Options
Your satisfaction is our top priority. In the rare event that you are dissatisfied with your order, please contact us within 48 hours of delivery. Depending on the situation, we offer the following options:
- Replacement: We can re-deliver a fresh bouquet to your Shacklewell address at no extra cost.
- Refund: If a replacement is not suitable for you, we can issue a full or partial refund to your original payment method.
Refunds are typically processed within 3-5 business days following confirmation.
Our Complaints Process
If you have concerns about any aspect of our service or your flower delivery, please reach out to us as soon as possible with the details of your complaint. Complaints received within 48 hours of delivery will receive the quickest resolution. We treat every complaint with care and aim to respond within 24 hours. Our team will investigate thoroughly and propose a fair solution, keeping you informed throughout the process.
Why Choose Flower Delivery Shacklewell?
As a dedicated local Shacklewell florist, we proudly serve the community with reliable, high-quality flower deliveries. Our reputation is built on trust, attention to detail, and genuine care for our customers. Whether you’re ordering for a home or a business, you can be confident that your flowers will arrive fresh and your satisfaction is always our priority.
Contact Us
If you need to start a return, request a refund, or make a complaint, please use the contact form on our website or visit us in store. Our friendly team is always here to help with any flower-related issue, ensuring you enjoy a worry-free flower delivery experience in Shacklewell.
